OFFICE POLICIES We are so glad you are here! Thank you for trusting us in the care of keeping your spine healthy and happy-as always, you are in control of your care and please do not hesitate with any questions About Us Dr. Kelley Lumbard, owner of Nest Family Chiropractic, has been in practice for 15 years and her license is in good standing in the state of MN. Nest Family Chiropractic will be providing services at 2 locations-in Eagan and St. Paul. (within Bellflower Lactation). She has several post graduate specialties, including CACCP, Webster Certification, and more from the ICPA. She has also trained in and uses CST, IASTM, Kinesiotape, TOTs, and the Body Ready Method. She uses a variety of techniques to match each individual patient, including diversified, thompson drop, activator, and manual muscle therapy. Payment

We are a cash only, membership based clinic. Payment is due at the time of service, or invoices can be emailed. Nest Family Chiro accepts cash, checks, credit card, and HSA or FSA cards. If a superbill is needed to submit to your HSA, we are happy to help with that. Invoices not paid over 60 days will have 10% late fee added.

New Patient Fee is $80 and additional family members New Patient Fee is $50.

Home and Labor visits are offered at $150 per visit within a 20 mile radius of Eagan. Membership Policy Your body moves best when you give it regular maintenance care. We provide affordable weekly, biweekly, and monthly membership options for individuals and families to keep your spine and nervous system in its best shape.

Memberships visit count: Weekly = 5 visits/month Biweekly = 2 visits/month Monthly = 1 visit/mo

Visits do not roll over Memberships require card on file and will be run on 1st or 15th of every month Memberships require minimum 2 months Cancel with 30 day notice Add on visits to your membership are $40/person

Membership not for you? No problem. We offer pay-per-visit rates as well at $50 for the individual and $100 for the family. Cancellation Policy

We know that life gets busy and chaotic, but we also strive to maintain a timely clinic operation so all patients can enjoy their visit at its scheduled time. 12 hour notice is required for cancelling or rescheduling Emergencies (and labor!) happen, and as a working mom herself, Dr. Kelley understands. Please call or text our main line at (612) 424-5544 if you are running late or unable to make your appointment. You can also email at nestfamilychiro@gmail.com A no call/no show will result in $35 charge

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HIPAA‍ ‍

At Nest Family Chiropractic, we are committed to protecting the privacy and security of our patients' information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.

1. Information Collection We collect information in several ways, including information you provide directly to us, information collected through our website, and through text communications enabled by our services. This may include personal information such as your name, contact details, medical history, and any other information you choose to provide.

2. Use of Information The information we collect is used to provide, maintain, and improve our services, including: - Scheduling and managing appointments - Providing medical care and consultations - Communicating with you about your care - Enhancing the functionality and security of our website and services

3. Text Messaging We offer the option to receive updates and communications through text messages. Enrolling in our text messaging service requires your explicit consent (opt-in), which you can provide by checking a box in Acuity scheduling. Text messages we send include appointment reminders, You may opt-out of receiving text messages from us at any time by texting 'STOP’

4. Data Sharing and Disclosure We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in our operations and with legal authorities if required by law. Our service providers are obligated to protect your information and are not permitted to use it for their own purposes.

5. Data Security We take appropriate technical and organizational measures to protect the personal information that we collect and process. However, no internet-based service can be 100% secure, so we cannot guarantee the absolute security of your information.

6. Analytics and Tracking Our website uses analytics services to help us understand how visitors use the site. This may involve tracking details like your IP address and browser type. The analytics help us improve our website's functionality and user experience.

7. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or sending you a notification directly.

INFORMED CONSENT

We encourage and support a shared decision making process between us regarding your health needs. As a part of that process you have a right to be informed about the condition of your health and the recommended care and treatment to be provided to you so that you can make the decision whether or not to undergo such care with full knowledge of the known risks. This information is intended to make you better informed in order that you can knowledgeably give or withhold your consent.

Chiropractic is based on the science which concerns itself with the relationship between structures (primarily the spine) and function (primarily of the nervous system) and how this relationship can affect the restoration and preservation of health.

Adjustments are made by chiropractors in order to correct or reduce spinal and extremity joint subluxations. Vertebral subluxation is a disturbance to the nervous system and is a condition where one or more vertebra in the spine is misaligned and/or does not move properly causing interference and/or irritation to the nervous system. The primary goal in chiropractic care is the removal and/or reduction of nerve interference caused by vertebral subluxation.

A chiropractic examination will be performed which may include spinal and physical examination, orthopedic and neurological testing, palpation, specialized instrumentation. If imaging or labs are recommended, you will be sent to an outside facility to have that done.

The chiropractic adjustment is the application of a precise movement and/or force into the spine in order to reduce or correct vertebral subluxation(s). There are a number of different methods or techniques by which the chiropractic adjustment is delivered but are typically delivered by hand. Some may require the use of an instrument or other specialized equipment. In addition, physiotherapy or rehabilitative procedures may be included in the management protocol. Supplements, herbal remedies, and homeopathic remedies may also be recommended as part of your care. Among other things, chiropractic care may reduce pain, increase mobility and improve quality of life.

In addition to the benefits of chiropractic care and treatment, one should also be aware of the existence of some risks and limitations of this care. The risks are seldom high enough to contraindicate care and all health care procedures have some risk associated with them.

Risks associated with some chiropractic treatment may include soreness, musculoskeletal sprain/strain, and fracture. In addition there are reported cases of stroke associated with visits to medical doctors and chiropractors. Research and scientific evidence does not establish a cause and effect relationship between chiropractic treatment and the occurrence of stroke; rather, recent studies indicate that patients may be consulting medical doctors and chiropractors when they are in the early stages of a stroke. In essence, there is a stroke already in process. However, you are being informed of this rarely reported association because a stroke may cause serious neurological impairment.

I have been informed of the nature and purpose of chiropractic care, the possible consequences of care, and the risks of care, including the risk that the care may not accomplish the desired objective. Reasonable alternative treatments have been explained, including the risks, consequences and probable effectiveness of each. I have been advised of the possible consequences if no care is received. I acknowledge that no guarantees have been made to me concerning the results of the care and treatment.